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The Copy Hut
508 Albany Ave, Kingston, NY 12401
orders@thecopyhut.com            Ph: 845-339-2336                      Fax: 845-853-1320mailto:orders@thecopyhut.comshapeimage_3_link_0
FAQs
Ordering

What kinds of payment do you accept

We currently accept Checks, Visa, Mastercard, and Discover


Do I need to start an account to get my job printed?

No. Customers of TheCopyHut.com don’t need to have an account to get their jobs printed. We keep records of all jobs printed, and if you request it, we can save your credit card information and UPS or FedEx shipping number for future orders. 


My document isn’t a standard size. Can I still get it printed?

Yes. The largest sheet we can print is 12.5”x19”(only certain papers available in this size), and if it will fit on that sheet, we can print it, cut it, score it and fold it just like any of our other products. If you have any questions just give us a call or include special instructions in the notes section of our order form.


Do you print letterhead and envelopes?

Yes. We carry many matching stocks for these items.


File Preparation / File Transfer

How do I send my print-ready files?

You can email files up to 40MB in anyone email.  If your file is larger than that just give us a call to arrange FTP usage.


What kind of file formats do you accept?

We prefer high resolution PDF files with fonts and images embedded, but we also accept native files.

If you are sending a native file such as InDesign, Illustrator or Publisher please include all fonts and linked graphics in a compressed folder with the file. Your file will be converted to PDF prior to printing.

Should I compress my file before sending it?

If you are sending a PDF file, there’s no reason to compress it. If you’re sending native files, such as InDesign, Illustrator, Publisher files, either use the package option in the design program, or make a folder with all of the fonts and images and make a zipped folder. In any event, it’s best to send us just one file or folder, instead of multiple files.

How do I compress my file to send it?

In Windows, create a folder that has all of the files you need to send (linked images, fonts or multiple pages if sending separate pdfs) and right click on it. Choose “Send To” and then “Compressed (Zipped) Folder.” This will create a folder with a .zip extension that contains everything we need to print your job.


What’s the difference between RGB and CMYK color space and why does it matter?

RGB = Red, Green and Blue
CMYK = Cyan, Magenta, Yellow and Black

Computer monitors and other screens emit color as RGB light. While monitors emit light, paper absorbs light or reflects specific wavelengths of light. So on a printed piece of paper, cyan, magenta and yellow serve as filters, subtracting varying degrees of red, green and blue from white light to produce the color we see. Both RGB and CMYK can only produce limited ranges of color in the visible spectrum and the range isn’t the same for both. So the same art displayed on a monitor might not match that printed on paper.

Our printing process uses cyan, magenta, yellow and black toners to create the color for your piece. When things get printed, they get converted to cmyk whether they were created that way or not. So if your artwork was created using the RGB color space your artwork to will convert to CMYK when printed


What is bleed?

Bleed is the area that gets cut off the outside of the piece to make the color run right off the edge of the page. If you’d like your document to bleed, please include .125” of color around the outside for the bleed areas and add crop marks.

What is your safe area; what’s a safe area?

Our safe area is .1875” from the outside of the sheet or document edge. Safe area is the area of the page that text and images can be placed so they aren’t too close to the edge of the sheet. If text and images get too close to the outside of the sheet, or out of the safe area, there’s a danger that something will get cut off.


Do you have templates to help me design my files correctly?

Under Construction!

Yes we do. Our templates page has templates for all of our most common print items. They show the safe area, bleed area, trim lines, fold lines, score lines, regulations for postage, and anything else that’s important to making your project look it’s best. Just download the template and place it on it’s own layer in your design file, check to make sure everything is where it’s supposed to be and then either delete or turn off the template layer before sending us your files.

What should my image resolution be?

Image resolution should be at least 300 dpi (dots per inch). The resolution is too low for images taken off the web in most cases.


Will you print documents created in Word, Publisher or PowerPoint?

Yes. However, when documents are created in these programs, all fonts (non-standard fonts) and images must be included in a folder with the document. If fonts aren’t sent with your file, when we open it a default font will be substituted without us knowing, and the document could come out looking much different than you intended.

With PowerPoint, most images will be low resolution images, because that’s a program that’s designed to display things on screen, not to be printed from. In most cases text will look just fine, but we can’t guarantee image quality when printing from PowerPoint.

When sending us a publisher file, use the “Pack and Go” feature under the file menu to pack all fonts and images with the file. This will also create a file called unpack.exe, which should be placed in a folder with the document folder that “Pack and Go” created and zipped. 

Printing / Production

What kind of printing does Copy Hut do?

We provide high quality short/medium run printing very quickly and accurately. We’re able to give our customers the high quality they demand in the tight timeframe they are often forced to work in. Our company was founded and is run by premise, so we know what it’s like to have a client demand that their small custom project gets done and not have a reliable source to get it printed. Things that aren’t possible with most printing companies are things we do everyday. Smaller, smarter runs of more customized marketing materials are a sure way to get more return on your marketing dollar, and we provide a way to get just about anything printed in smaller quantities in amazingly high quality.


What papers do you offer?

We’ve tried and tested several different papers and settled on the best fit to our equipment for each type of premium paper.  If you need a certain paper for your project, give us a call and we’ll see if we can get it for you (extra charges will apply).

Can you print my file with bleeds?

Yes. If you want your document to bleed, include at least .125” of bleed around the outside of the document edges and crop marks in your PDF.

Do you offer black only printing?

Yes. We have black only machines that print at 110 copies a minute with the same quick turnaround and attention to detail.

What types of bindery/custom finishing you offer?

We offer cutting, folding, scoring, saddle stitching/squaring, comb/spiral binding, laminating, drilling and just about anything else you can think of. If your project requires something you don’t see here, give us a call!


Can I get variable data printed on my job?

Yes. We can print variable data in full color from your list on to your piece. Variable Data setup and run charges will apply. It’s best to call and talk to us when sending in a job with variable data so everyone’s on the same page.


Shipping / Delivery
How do I know my order has been shipped?

If you’ve provided us with your email address, you will receive an email from FedEx or UPS when your order ships that will provide you with all the pertinent information regarding the shipping of your project.

How quickly will my order ship?

Most orders ship within 1 business day of us receiving print-ready files. If we get the order before 11am eastern time, there’s even a good chance it will ship out that same day. And if not the same day, the next day for sure. If there are problems with the file, though, such as lack of instructions, bleed, missing fonts, etc. there will most likely be a delay in production until we get print-ready files.


What kind of shipping methods do you offer?

Our standard shipping is UPS Ground.


Can you mail my job for me?

Yes. We’ve partnered with a mailing house to give you the best possible mailing rates. Please email/call and talk to us if you’re interested in having us mail your pieces.
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